Department Manager - Barcelona La Roca Village

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Department Manager to lead a customer-facing team at Burberry La Roca Village. In this role, you will take ownership of your department’s performance, people development and daily standards, ensuring every client interaction reflects Burberry’s craft, heritage and modern luxury mindset. You will create an environment where teams feel supported, clients feel valued and commercial goals are delivered with confidence. Through thoughtful leadership and a strong service culture, you will play a key role in shaping a consistently elevated in-store experience at Burberry.

RESPONSIBILITIES

• Lead and inspire a high-performing department team to deliver an exceptional, consistent Burberry client experience.
• Coach, develop and provide regular feedback to build capability, confidence and engagement across the team.
• Plan and manage department schedules to align with trading patterns and customer demand.
• Build strong working relationships with key stakeholders to support product, service and trading priorities.
• Develop meaningful client relationships and embed effective clienteling practices to drive loyalty and repeat visits.
• Maintain impeccable visual standards, merchandising execution and housekeeping across the department.

PERSONAL PROFILE

• A people-focused leader with proven experience managing and developing teams in a fast-paced retail environment.
• A strong customer mindset, with the ability to role-model and sustain high service standards.
• Commercially aware, with confidence translating business priorities into clear actions on the shop floor.
• Adaptable and resilient, comfortable working in a dynamic environment with changing priorities.
• Confident using retail systems and digital tools to support daily operations.
• Relevant leadership experience within a high-volume store or concession environment, ideally aligned to your product category.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.