Client Advisor - Paseo de Gracia

Departamento:  RETAIL OFFLINE
Población:  Barcelona
Location:  ES



We are looking for a Client Advisor to join our team in our Flagship Store in Paseo de Gracia on a full-time basis. In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.




  • Meet and exceed individual and store sales and other commercial KPIs
  • Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
  • Follow the Client journey to elevate the Client experience in the store
  • Be efficient in following-up and delivering after-sales services to our clients
  • Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house.



  • Build meaningful relationships with Clients
  • Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
  • Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
  • Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.


  • A proven track record in delivering sales and exceeding targets in the luxury retail industry
  • Previous experience in Clientelling
  • A strong interest in fashion, art and culture
  • Strong product knowledge and good understanding of store retail operations
  • Experience in working as part of a team
  • Fluent in English and Spanish


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.