Training Manager

INTRODUCTION

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

JOB PURPOSE

This role is focused on ensuring all Training is executed to the highest Standards and meets the requirement of a Luxury Fashion brand. This role is also required to identify local commercial opportunities and work with the business to define training plan and coach the team to increase key KPIs.

RESPONSIBILITIES

• Responsible for the timely delivery of all Burberry corporate training in the region (in line with global program)
• Identify commercial opportunities Store by Store and create a regional training plan and execute
• Conduct train-the-trainer sessions for Training Champions in the region
• Conduct ongoing coaching and development of store management and Training Champions to ensure consistent and effective delivery of training for client advisors in all stores
• Partner with retail manager, store manager on store team development and culture; coaching teams to improve key KPI and Service Levels
• Partner with global training team to ensure all Burberry material is locally appropriate and correctly translated for the region
• Collect feedback from stores teams on training programs
• Provide a clear training plan from Store on the Training execution

PERSONAL PROFILE

• Minimum of 5 years’ experience in retail field, preferred luxury field most
• Must have field coaching experience
• Excellent personal presentation skills
• Fluency in English
• Competent PC skills in all Microsoft Office, particularly Excel and PowerPoint
• Strong Retail Business Acumen
• Strong leadership and coaching skills
• Proven training background and good understanding of adult training
• Understanding of Fashion/styling
• Exceptional service mind-set
• Action-oriented and with a drive for results 
• Self-motivated & analytical 
• Ability to work under pressure
• Proven people management experience

MEASURES OF SUCCESS

Knowledge transfer:

• Training assessment score (induction: theory and practical).

Trainee satisfaction:

• Training programme satisfaction score.
• Quarterly retail training satisfaction score (based on retail training calendar).

Trainee performance:

• Service evaluations / NPS.
• Key service metrics: UPT, conversion, CVR (not accountable, but a measure of success).
• Improved new starter retention of retail teams post day 365 (not accountable, but a measure of success).
• Execution of and compliance to 90 day induction training programme for new starters.
• Execution and delivery of the global retail training calendar (tracked regionally) (includes personal delivery and through effective field trainers / training champions).
• Senior regional management spot-check of key product and service experiences using service experience metrics.
• Feedback from sales associates and store managers on role as inspirational service excellence ambassador.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: South Korea || 해당사항 없음 || Gangnam || COMMERCIAL RESOURCES || KOREA - RETAIL TRAINING || n/a ||