Technical Solutions Architect - Customer Excellence

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Technical Solutions Architect - Customer Excellence

Date: 04-Jan-2017

Location: London, United Kingdom

Company: Burberry Limited

Req ID: 94227

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.


As the Customer Excellence Solution Architect you will be responsible for ensuring solutions are architected and delivered in a way that ensures:-

  • Functional and non-functional requirements are met
  • Security and legal compliance is achieved
  • Burberry technical design standards are adhered to
  • Solutions are globally scalable
  • Alignment accross multiple cross-functional delivery streams

You will collaborate with the Burberry Technical Architecture group with a remit to ensure delivery of a robust, flexible, scalable and efficient architecture that supports the business strategy & direction.


  • Work with key stakeholders to understand business requirements and take responsibility for defining and delivering the appropriate technology delivery strategy within the Customer Excellence domain
  • Define, develop, document and maintain architecture blueprints
  • Work with peers to solve complex technical challenges and ensure all agreed architectures are truly “fit-for-purpose”
  • Liaise with project teams to develop and agree technical solutions for individual projects, taking responsibility for defining and delivering the appropriate technical documentation
  • Provide project architectural governance during implementations to ensure compliance with the defined IT architectural standards
  • Raise and resolve any architectural issues / risks associated with the Customer Excellence domain throughout the lifecycle of delivery projects
  • Clearly articulate complex IT related designs and solutions to key stakeholders
  • Produce technical specifications and sign off technical specifications produced by 3rd parties
  • Lead the delivery of the technical documentation and training required for service & support transition as defined by the Global and Regional Service Managers
  • Ensure Customer Excellence delivery projects plan for required technical governance, reviews, sign-off and checkpoints
  • Provide third line support to Burberry IT and Business teams where required to assist with issue resolution
  • Act as the Customer Excellence change management technical lead
  • Build strong relationships in supplier, consumer and peer organisations
  • Provides thought leadership and guidance to more junior members of the team
  • Keep abreast of the latest trends, developments, methods and technologies and transfer this knowledge into the organisation as appropriate
  • Build and maintain strong relationships with key business stakeholders, peers and external partners.


  • Experience in the Luxury Retail industry working on large-scale cross-functional projects
  • SAP C4C implementation
  • Designing and implementing Customer Service and CRM solutions
  • Experience in:

  • All-round experience of a range of technology solutions and a good understanding of the full project delivery lifecycle
  • Extensive experience and expertise in developing and maintaining technical architecture in a digitally innovative organisation
  • Experience of effectively managing change in a fast-moving environment
  • Broad general IT experience in a corporate environment, ideally within a global luxury retail business
  • Mobile technology.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || Information Technology || Solutions || n/a ||

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