Manager, Digital Trading Operations

Purpose

As part of the Trading team in Digital, the Digital Trade & Ops Manager is responsible for supporting the Trading Team with all trading related activities.  
 
The role works closely and collaboratively with teams across the business – in particular with Digital Buying & Merchandising, Central & Regional Merchandising, Digital Third Parties, Marketing, Content Operations.  

Responsibilities  
 

• Responsible for the global trading operations 
• Monitor and report on key operational trade metrics to analyse performance and present back in weekly and monthly review meetings 
• Work closely with Supply Chain & Customer Service to understand E-commerce customers KPIs including NPS, On-time delivery 
• Global e-commerce stock management – working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade 
• Proactively work with Supply Chain & Regional teams to understand & manage product deliveries 
• Work closely with Supply Chain & Retail Ops across regions to drive omnichannel sales, and to look for opportunities to improve services (e.g. Collect in store, In-store device sales, Pullback) 
• Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, Marketing 
• Coordinating across cross-functional teams to ensure smooth operating processes, product availability and timely order fulfilment 
• Collaborate within Trading, and with Marketing, Buying & Merchandising, Supply Chain to ensure that events, trading moments are accounted for in demand planning and reflected in warehouse capacity planning 
• Responsible for managing global e-commerce operations processes to ensure smooth operations 
• Monitor and report on e-commerce returns and collaborate with cross functional teams across Supply Chain, Digital Product, Merchandising, and Content, to look for ways to reduce and optimise 
• Work with Payments & Fraud team to develop understanding of declined orders, fraudulent activity, as well as developing strategies for regional online payment types 
• Support Buying & merchandising to asses in-season product performance by region/hub, incl stock covers, ST etc 
• Collaborate with Digital Product team to enhance e-commerce omnichannel & operational capabilities and overall customer experience 
• Monitor industry & competitor trends in relation to e-commerce, omnichannel, digital capabilities, retail operations best practices, and look for opportunities to implement 
• Working with Data and Analytics team to better understand our customer, operational metrics, hypothesis testing and to enhance and develop reporting 

Personal Profile

• Experience within digital trading 
• Proficient in data analysis and forecasting 
• Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI) 
• Experience working with trading, operations and Supply Chain 
• Experience in luxury fashion environment 
• Accuracy, great attention to detail 
• Analytical, excellent numerical skills  
• Strong excel skills 
• Good Communication skills and teamwork 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.