Retail Operations Assistant

City:  Tokyo
Location:  JP


Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.


To support the Operations Manager in the efficient running of the stores.


  • Raise POs for Operations and maintenance activities.
  • Order equipment for all retail sites such as maintenance goods, contractual services etc.
  • Extract reports to use as tools during commercial negotiation with suppliers to achieve better services and rates.
  • Support the stores during stock take preparation.
  • Execute regular store visits to conduct store capacity checks, Back of House standard review and liaise with store management over improvements to be made.
  • Ensure the scheduled contract work is carried out as necessary and as per local H&S requirements.
  • Planning access to stores for contractors to carry out works.
  • To respond to maintenance issues.
  • To be sure the relevant maintenance safety checks have been carried out and paperwork is maintained on site.
  • To ensure all machinery used in stores and those using the machines are compliant (tailoring equipment, engraving machines etc).
  • To support Operations Manager where necessary with procurement of services and goods for new store.
  • To assist with onsite set up of new store to be ready for trade.
  • To follow store opening and closing checklists to assist Operations Manager.


  • Previous experience in Retail Operations/Facilities coordination.
  • Excellent Communicator.
  • Structured methods and excellent planning skills.
  • Adaptable to change.
  • Available to work during the night, on weekends and during public holidays when required.

Job Segment: Operations Manager, Procurement, Operations, Retail