IT Specialist

Department:  Information Technology
City:  Tokyo
Location:  JP

INTRODUCTION

Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core.  Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations. Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward. Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

JOB PURPOSE

The IT Technical Specialist role is designed to support and administer the regional IT systems.  The tasks include both reactive and proactive support to ensure the availability, performance and integrity of Burberry IT systems.

RESPONSIBILITIES

Responsible for resolving any reactive incidents in a timely fashion, within the agreed SLA and to the high quality that a retail business demands.

 

Liaise with software and hardware support vendors to resolve reactive incidents and to follow up with proactive measures to prevent reoccurrence across all regional technologies.

 

Carry out assigned daily, weekly or monthly scheduled tasks.

 

Working towards subject matter specialist within the regional and retail Burberry Technologies.

 

Document all tasks undertaken within the team including reoccurring issues and processes.

 

Provide training overviews on specialist subject matter to the rest of the team and Front Office where applicable.

 

To provide weekly update report to the Head of EMEIA IT Service.

 

Interface with the business concerning pricing and IT related escalations as instructed.

PERSONAL PROFILE

  • Industry recognised qualification e.g. MCSE, CCNA
  • Understanding of ITIL
  • Experience in a global retail organisation.
  • Retail systems such as Epicor or Omnico.
  • SAP framework.
  • Retail Back Office concept and activities
  • IT Generalist with working knowledge of Windows and Apple end user platforms.
  • SQL 2000-2005
  • OS X
  • SAP
  • XP
  • Networking.
  • Retail experience (including interfacing with customer facing colleagues).
  • Hardware configuration and break/fix experience.
  • Excellent team player who can liaise with other team members in different countries and time zones.
  • Has the ability to work on their own initiative to ensure work is completed to agreed deadlines.
  • Has the willingness to share knowledge and skills.
  • Can communicate clearly, concisely and professionally with other members of the team and the business.
  • Make technical assessments based on facts and propose resolutions including alternative and workaround fixes.
  • Ability to manage their own workload and prioritize incidents.


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