Wholesale Customer Operations Specialist (Maternity Cover)

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE

The role is responsible to follow the life cycle of wholesale orders from order entry to delivery of products to wholesale accounts. This role requires frequent communication with wholesale partners and Burberry internal stakeholders and involves team work and partnership with many teams within the organisation.
You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.
The customer operations team is responsible for optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within supply chain to connect central and regional functions.
 

RESPONSIBILITIES

• Account Management 
  • Responsible for managing wholesale accounts across several countries in the EMEIA region
  • Prepare and edit order confirmations and send to customer
  • Raise orders for replenishment and store openings/events
  • Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls
  • Process cancellations, credits, debits, returns of faulty and non-faulty goods
  • Provide daily activity reports as needed by the business, leadership or account
• Hub Teams/Transportation
  • Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with transportation team and manage customer  delivery booking  in partnership with carriers. 
  • Prepare shipments according to customers’ requirements, export procedures and provide instructions to hubs. Request updates on available goods/QC release etc. 
  • Arrange and coordinate returns as required.
• Credit Management
  • Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release
• Order Management
  • Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.
• Support Outlet
  • Action regional and central planning requests to ensure the stock is available to be sent to store, action stock transfer requests moving stock across hubs, upload orders quarterly. 

PERSONAL PROFILE

• Very good to advanced Excel skills in order to produce reports and interpret large amounts of data 
• Excellent verbal and written communication skills 
• Strong analytical and problem-solving skills
• Understanding of order lifecycle activities, shipping and credit processes
• Good knowledge of managing orders in SAP (AFS)
• Understanding of logistic and warehouse operations 
• Previous experience working with international customers is preferable 
• Understanding of import/export and incoterms
• Ability to work in a team 
• Any other language is a plus, especially French or German 

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || CUSTOMER OPERATIONS || n/a ||